Set up Telegram
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Follow these steps to create your bot and connect it to Pamio.

1

Open BotFather in Telegram

BotFather is Telegram's official bot for creating new bots.

2

Create a new bot

Copy /newbot and follow the instructions in BotFather. BotFather will give you an API token — paste it in Step 3.

3

Copy your API token

BotFather will give you a token like 1234567890:AAEjK8FE… Paste it below.

4

Connect to Pamio

When you're ready, connect your bot.

SMS fallback
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Outbound only, and only as a fallback. When a WhatsApp notification to a student cannot be delivered — the number has no WhatsApp, or WhatsApp refuses it — Pam sends the same notification as a text message from the sender Pamio. Nothing else is ever sent by SMS.

It covers the booking notifications: a new lesson, a cancelled or moved lesson, a meeting point, and the first-lesson details. Reminders and anything that asks the student to reply stay on WhatsApp — students cannot reply to these texts, and the message says so and points them to your school instead.

If a text cannot be delivered either, the student shows up in your Activity as not told, so you can ring them.

Set up your number
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This is the number students call and message. Choose how you'd like to get one.

Set up WhatsApp
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How students reach you on WhatsApp, and what they see when they do.

Email
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Full guide →